THS Holiday Activity Programmes – Terms & Conditions

YOUR CONTRACT

• A booking for any of the THS Holiday Activity Programmes must be made by the parent/legal guardian of the child/children intending to stay with us.  As you are booking on behalf of a minor (deemed as being a child or young person under the age of 18), it is your responsibility as the Booker to ensure that you have read and fully understood all the booking conditions.  At the time of booking, you will be required to provide the personal details of the child/children intending to stay with us.
• Our acceptance of your initial payment forms a contract between us and you alone.  At this point, it will be deemed by us that you have accepted these booking conditions. No other conditions will apply to this contract unless confirmed by us to you in writing.
• You will be responsible for making all payments and for supplying all information required by us in order to safely accommodate your child/children.  We cannot discuss the booking or enter into communication with any other family member, friend, or 3rd party.  All booking confirmations, notifications, and payment-related correspondence from us will be sent via email. It is your responsibility to ensure all such emails are read and adhered to in accordance with these booking conditions. Unless informed otherwise, it will be deemed by us that all emails have been received and understood. We cannot accept failure to adhere to our booking conditions due to incorrect contact details or emails not being received by you.

BOOKING

• To make a booking to any of our summer activity camps, you are required to make a full payment to ‘reserve‘ your child’s/children’s place.
•  After the payment has been paid to reserve your booking, you will be sent your booking conformation via the Evolve platform.
• Payment in full will ‘Confirm’ your booking.
• If any details are incorrect, you must advise us immediately. If you do not receive a booking confirmation within 24 hours of booking, please notify us immediately. We cannot accept responsibility for any errors concerning your booking after a period of 48 hours after booking.  Should you arrive on an alternative date to that detailed on your booking confirmation, we reserve the right not to accommodate your booking.
• Booking online will require payment by debit/credit card.
• Should you need access for persons with special requirements, please contact us at your earliest opportunity at HolidayActivities@trurohigh.co.uk
• Whilst we endeavour to accommodate all special requests, we cannot issue any guarantees.
• We reserve the right to periodically review our rates and prices. Our pricing model may determine a fluctuation in advertised rates in accordance with demand/availability.

ATTENDING OUR ACTIVITIES

• Timings for the activity days are 0900 – 1600. Unfortunately, we are unable to allow entrance before 0900.
• Only those named on the booking may attend. In view of security, visitors are strictly prohibited from entering without prior arrangement with Management.  Special arrangements are in place for parental drop-offs/pick-ups.  You will be provided with details of the arrangements prior to arrival.
• Guests use the school setting and its facilities at their own risk. We cannot accept liability for the loss or damage in respect of personal possessions. Please do consider this point before packing valuable items. All items left in our care are done so exclusively at the risk of the owner.
•  We cannot guarantee parking spaces for drop off/pick up and do not accept the provision of parking facilities as a contractual part of any booking. We cannot accept any responsibility for any damage caused to a vehicle anywhere on centre grounds.
• We ask that any breakages are reported as soon as possible.  We inspect all facilities every morning and evening. We reserve the right to impose a charge for breakages which have resulted from wilful damage.
• Smoking and vaping are strictly prohibited.
•  Lost property is kept for 7 days before it is discarded.
•  All bookings are made in good faith. In the unlikely event that our services, or any advertised activities are made unavailable, we will endeavour to find alternative provision.  We shall not be held liable in the event that services, or any advertised activity is not available due to circumstances beyond its control.  We do not accept the provision of any advertised facility or service as a contractual part of any booking.  We cannot accept responsibility for weather conditions/external events outside of our control (‘force majeure’) which may affect enjoyment of a stay with us.  No monies can be returned in this instance.
• We cannot take any responsibility for claims concerning 3rd party activity providers.  Participation is at the participant’s own risk, and we shall not be liable before, during, and after participation. 3rd party activity providers may insist you sign their own insurance indemnity/waiver form.

IF YOU CHANGE OR CANCEL YOUR BOOKING

• If, for any reason, you wish to change or cancel your booking, the Booker must inform us in writing from their registered email account. We cannot accept a change or cancellation by any other means.
• Should you cancel your booking at any stage, we regret that no refund will be made available.  All monies paid by you to us are strictly non-returnable and non-transferable.
•  Should your child/children decide to leave/is asked to leave for any reason, no refund will be available.

IS THERE ANY WAY MY BOOKING CAN BE TERMINATED?

• We reserve the right to cancel a booking at our discretion if there is an observed concern or fear over the behaviour of the Booker or a guest within the booking whose behaviour is such that it is likely, in our reasonable opinion, to cause distress, damage, or annoyance to any other customer, employee, 3rd party, or to property.  In this instance no refund (full or partial) will be made available.

COMPLAINT PROCEDURE

• We always aim to provide you with the best activities possible. However, in the unlikely event that a problem should arise we kindly ask that you inform us immediately. By following this procedure, you will enable us to deal with the situation effectively and promptly.  We regret that we cannot accept liability for any complaints after you have left for the day.

DATA PROTECTION & PHOTOGRAPHY

• We will retain the information which you provide at the time of booking. This information will not be passed on to any 3rd parties, other than when required by law.
• We occasionally take pictures/video for promotional purposes, including online and printed material.  If you do not wish to give authorisation for your child/children to appear in any such photography/video, we must be notified in advance.  You will be offered the opportunity to select a Photographic Consent box as part of your booking.